The Silicon Valley Model for Growing Recurring Revenue and Reducing Customer Churn
Vancouver - Nov 29, 2016 from 9:30 am to 4:30 pm
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often ‘stuck' after purchasing. Therefore, all of the ‘post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.
Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind interactive workshop to help you and your team make it work in your company.
Understand the context that led to the start of the Customer Success movement and how it applies to your business
Build a Customer Success strategy proven by the most competitive companies in the world
Develop an action plan for structuring the Customer Success organization, tearing your customers, and developing the right cross-functional playbooks
ACETECH delivers what is for many, a profound experience. Dedicated exclusively to CEOs and Past-CEOs of technology and life sciences companies, everything about ACETECH is geared to the unique environment of the chief executive role. If you are committed to improving your performance as an executive and a leader, your participation in ACETECH will be rewarded with the highest level of learning and growth. ACETECH is an on-going opportunity to connect with the best and the brightest stars in the technology field.
ACETECH offers complimentary memberships to all CEOs and past CEOs who want to get involved. There are eligibility requirements that every participant must meet to become a member, and there are fees associated with some of the programs.
As a non-profit organization, ACETECH is driven by the personal commitment and passion of successful CEOs who want to give back to their peers. ACETECH is by CEOs for CEOs.
Now in its 17th year, ACETECH has expanded to provide learning and growth opportunities for you all year long.