The Business Analyst (BA) is responsible for working with Corrections and Public Safety Clients to develop requirements for software implementations and enhancements. This includes pre-implementation analysis, requirements specification, conceptual design, authoring release documentation and training material, and delivering application training. The BA role can involve frequent travel (up to 25%) to Client sites in order to effectively gather information for project management artifacts, to provide training, and to participate in other essential project and pre-sales activities.
Key Accountabilities, Duties & Responsibilities: • Perform fit/gap analysis and document potential software implementation challenges • Plan and facilitate requirements-gathering sessions with Corrections Clients to elicit and develop requirements for software implementations and enhancements • Author clear, concise and complete Requirements Specification and Conceptual Design documentation • Collaborate with Project Managers, Developers, and Testers during all phases of the software development life-cycle • Assist in the triage of Client-reported issues • Participate in the planning and verification of software releases • Create release documentation • Develop application training material for both internal and external use • Deliver application (Train-the-Trainer (T3) and End-User) training in a classroom/group setting at Client sites • Maintain strong Client relationships and be a positive representative for the company • Regularly travel to client sites for essential project activities • Proactively identify and escalate project issues and risks • Provide mentoring and training to internal staff members with regard to Client business processes and Syscon's product offerings • Employ and adhere to the processes and procedures adopted by Syscon for all phases of project work • Contribute to the improvement and growth of the organization with new ideas • Participate in continual professional development • Perform other duties as assigned
Competencies and Personal Attributes • Ability to work collaboratively with people at all professional levels • Honesty, fairness and transparency in business dealings • Strong problem solving, critical thinking and communication skills • Clear and concise writing skills • Calm decision-making in complex situations • Effective time management and prioritisation skills; ability to multi-task • Proven leadership skills • Thoroughness, with rigorous attention to both detail and quality • Solid presentation and public speaking skills • Expert-level Microsoft Office skills; particularly MS Visio, MS Word and MS Excel • Basic SQL query-writing skills
Education/Experience: • Bachelor of Arts from a recognized institution in a related field • 3-5 years of experience as a BA in the Corrections, Finance or Medical domain • 3-5 years of experience authoring use cases and functional requirements, and designing software solutions • Previous experience working with external Clients and End-Users • Previous experience with diverse software development methodologies (e.g. Waterfall, Agile, RUP) • Previous experience implementing Commercial-off-the-Shelf (COTS) software solutions • Previous application or business experience related to the Corrections industry is an asset
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