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Job Description


Business Analyst


Syscon Justice Systems

Date Posted: 

March 31, 2015



Job Description

Summary of work:

The Business Analyst (BA) is responsible for working with Corrections and Public Safety Clients to develop requirements for software implementations and enhancements. This includes pre-implementation analysis, requirements specification, conceptual design, authoring release documentation and training material, and delivering application training.
The BA role can involve frequent travel (up to 25%) to Client sites in order to effectively gather information for project management artifacts, to provide training, and to participate in other essential project and pre-sales activities.

Key Accountabilities, Duties & Responsibilities:
•   Perform fit/gap analysis and document potential software implementation challenges
•   Plan and facilitate requirements-gathering sessions with Corrections Clients to elicit and develop requirements for software implementations and enhancements
•   Author clear, concise and complete Requirements Specification and Conceptual Design documentation
•   Collaborate with Project Managers, Developers, and Testers during all phases of the software development life-cycle
•   Assist in the triage of Client-reported issues
•   Participate in the planning and verification of software releases
•   Create release documentation
•   Develop application training material for both internal and external use
•   Deliver application (Train-the-Trainer (T3) and End-User) training in a classroom/group setting at Client sites
•   Maintain strong Client relationships and be a positive representative for the company
•   Regularly travel to client sites for essential project activities
•   Proactively identify and escalate project issues and risks
•   Provide mentoring and training to internal staff members with regard to Client business processes and Syscon's product offerings
•   Employ and adhere to the processes and procedures adopted by Syscon for all phases of project work
•   Contribute to the improvement and growth of the organization with new ideas
•   Participate in continual professional development
•   Perform other duties as assigned

Competencies and Personal Attributes
•   Ability to work collaboratively with people at all professional levels
•   Honesty, fairness and transparency in business dealings
•   Strong problem solving, critical thinking and communication skills
•   Clear and concise writing skills
•   Calm decision-making in complex situations
•   Effective time management and prioritisation skills; ability to multi-task
•   Proven leadership skills
•   Thoroughness, with rigorous attention to both detail and quality
•   Solid presentation and public speaking skills
•   Expert-level Microsoft Office skills; particularly MS Visio, MS Word and MS Excel
•   Basic SQL query-writing skills

•   Bachelor of Arts from a recognized institution in a related field
•   3-5 years of experience as a BA in the Corrections, Finance or Medical domain
•   3-5 years of experience authoring use cases and functional requirements, and designing software solutions
•   Previous experience working with external Clients and End-Users
•   Previous experience with diverse software development methodologies (e.g. Waterfall, Agile, RUP)
•   Previous experience implementing Commercial-off-the-Shelf (COTS) software solutions
•   Previous application or business experience related to the Corrections industry is an asset

Response Information
To apply for this position, please click the appropriate "Apply" button (or follow the application instructions listed in the Job Description above). If more than one Apply button appears below, please select the option you prefer.


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Business Analyst

Syscon Justice Systems


Job Posted:  Mar 31, 2015

1st View:

Mar 31, 2015

Last View:

Mar 31, 2015


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