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Job Description


Junior Provisioning Engineer (GRPR111)


Global Relay Communications

Date Posted: 

April 16, 2014


Vancouver, BC

Job Description

Global Relay is the world leader in cloud-based messaging, archiving and search technology for the financial sector. Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), CEO of the Year (for our CEO Warren Roy in 2012) and Deloitte's list of 50 fastest-growing companies in Canada (2012).

Since 1999, more than 16,000 firms spanning 90 countries have entrusted Global Relay to securely archive their electronic messaging -- including email, instant messaging, BlackBerry, social media (LinkedIn, Twitter, Facebook) and more. Our intuitive apps for iPhone, iPad, BlackBerry and Android let people access all their communications anytime, anywhere. With over 200 employees, Global Relay is growing at a rapid pace in Vancouver and internationally. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.

Apply today -- we have three floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement, please visit (www.globalrelay.com)

The Role:
We are looking for energetic and easy going people to join our growing team. We are looking for individuals with a good understanding of Software implementation and Customer Service, and are interested in expanding their skill sets while working on exciting projects. The candidate must be self motivated and capable of working independently and in a larger synergetic team setting. You will be providing support to decision makers of Fortune 1000 companies therefore a professional phone presence is a must.

Global Relay provides a supportive environment that fosters growth on both personal and career fronts. If you are outgoing, have strong attention to detail, eager to learn new technologies and have what it takes to make it through technically difficult implementations. This job is for you!

Duties & Responsibilities:
• Responsible for Global Relay product suite implementations
• Responsible for assisting Business Development Team as a Sales Engineer on technical customer calls
• Collaborate with other departments during the product implementation process
• Ability to speak and write English fluently and possesses excellent interpersonal and communication skills with excellent telephone etiquette
• Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment
• Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
• Good judgment to proactively and independently solve problems and make decisions

• Highly motivated, energetic, with excellent organization skills
• Strong analytical and problem solving skills
• General understanding of domains and networking principles
• Has a proven history of previous successes in a setting where minimal direction was provided
• 1-2 years of experience in Technical Customer Service or customer service call center is an asset
• Familiarity with Salesforce and Confluence WIKI is a plus
• Microsoft Exchange/Groupwise/Zimbra Server experience is an asset

To Apply:
If you are interested in this position, please send your cover letter and resume in one PDF document. Save your PDF using the following format to indicate your full name and application date e.g. John Smith (Apr 02 2012). Reference "Jr. Provisioning Engineer_GRPR111" in subject line.

No phone call please; applicants must be eligible to work in Canada.

To learn more about us and other career opportunities, please visit http://www.globalrelay.com/about-us/careers

Response Information
To apply for this position, please click the appropriate "Apply" button (or follow the application instructions listed in the Job Description above). If more than one Apply button appears below, please select the option you prefer.


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Junior Provisioning Engineer (GRPR111)

Global Relay Communications

Vancouver, BC

Job Posted:  Apr 16, 2014

1st View:

Apr 20, 2014

Last View:

Apr 20, 2014


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