Exceptional Customer Care

With an uncompromising commitment to outstanding customer care, N.E.W. Customer Service Companies, LLC., with its affiliates and member companies (NEW), has been the industry's leading provider of extended service plans (ESPs) and product protection programs for consumer products since 1983. Providing outstanding customer service has always been our mission because taking care of customers is the key that drives amazing results for our partners. Today, NEW protects the products of more than 150 million consumers worldwide.

Innovative Solutions

What began as the first fully-insured product protection program in 1983 has evolved today into a comprehensive suite of innovative programs that support and enhance the entire Consumer Ownership Experience from beginning to end. With recent introductions such as the first nationwide electronics trade-in and recycling program in the service plan industry for consumers, NEW's expertise and innovation continue to set the standards in the industry. And by providing services that help consumers use and enjoy their products from the very first day, NEW increases customer loyalty and revenue for our partners.

Our Customers

As technology products become increasingly important in the daily lives of consumers, so too does the level of customer care and product support that consumers have come to expect. Today, enhancing the entire Consumer Ownership Experience from beginning to end has never been easier with NEW's comprehensive suite of post-sale services. Helping consumers get the most use and enjoyment from their products, NEW offers customer-friendly solutions every step of the way. Starting with the initial purchase decision, NEW's solutions include extended service plans, installation, product support, troubleshooting, product protection and finally, ecoNEW's trade-in and recycling service with the opportunity for rewards that encourage consumers to return to our partners for their next purchase.

Our Partners

NEW partners with leading retailers, manufacturers and consumer service companies to provide outstanding customer care throughout the Consumer Ownership Experience. With a comprehensive suite of post-sale services at their fingertips, we give our partners multiple opportunities to build upon the strength of their brands while reaping the benefits of increased customer loyalty, satisfaction and revenue. Over the years, NEW has been consistently recognized by our partners for the valuable services we provide. 

Our People

Whether it's developing customized programs for our partners or providing around-the-clock care for their customers, NEW's dedicated team of 5,800+ employees demonstrate an uncompromising commitment to customer service excellence and a passion for driving growth. Our 4,000+ world-class Customer and Technical Care Representatives respond to more than 22 million customer calls each year—often resolving issues without the need for service. Equipped with the training, tools and technology they need to do the job right, our employees take immense personal pride in delivering exceptional customer service. Our collaborative work environment provides ample opportunities for innovation and advancement, making NEW an ideal place to work for customer service-minded individuals. To learn more about employment opportunities within NEW, visit our Career Center.

Our Community

NEW has a longstanding tradition of reaching out to others in need. Through the generosity of the NEW Charitable Foundation and the countless volunteer hours of our employees, we are dedicated to making a difference in the communities where we work and live. Since 2001, the NEW Charitable Foundation  has donated millions of dollars in support of more than 75 worthy organizations committed to improving the lives of children and those, affected by adversity, as well as medical advances.