Metafore has over 25 years experience delivering IT solutions to private and public sector organizations of every size. With a team of more than 1,000 associates, operations throughout Canada, and access to an established network of IT professionals, consultants and certified technical resources from coast to coast, Metafore is one of Canada's leading full-service IT solution providers. Metafore designs, supplies, installs and supports IT infrastructure solutions that contribute to improved productivity, operational efficiency, and overall business performance. The company is committed to delivering a superior customer experience by engaging customers according to their needs and preferences, whether at their premises, through a state-of-the-art customer call centre, or online.

Operations

Metafore has corporate headquarters in each of its three operating regions: Western (Calgary), Central (Toronto) and Eastern (Montréal). The company has offices in ten other cities: Edmonton, London, Markham, Ottawa, Quebec City, Saskatoon, Richmond, and Waterloo. Metafore manages a database of thousands of qualified IT professionals and certified technicians who can augment its own staffing or project needs as well as those of its clients. A wholly-owned subsidiary of Montreal-based Hartco Inc. (TSX-HCI), Metafore has access to Hartco's broad range of specialized resources.

Partners/accreditation

Metafore has built a strong long-term relationship with each of the major global manufacturers of hardware, software, and related peripherals and components. Metafore's system integrators and engineering specialists use vendor-neutral methodologies and best practices such as ITIL, and hold advanced-level certification with several vendor partners, including Microsoft, VMware, Sun, Citrix, IBM, HP, Lexmark, Dell, Lenovo, and Cisco. Metafore is also an authorized dealer for warranty and off-warranty servicing of major brand-name equipment and systems.

Offerings

• IT resourcing: IT professional and technical staffing for project-based or temporary and full-time placements to augment clients' IT personnel;
• Infrastructure procurement: Supply and delivery of a complete range of major brand-name hardware, software and peripheral IT equipment, together with high-capacity configuration, imaging & integration services, national distribution and rollout support;
• Infrastructure life cycle management: end-to-end hardware and software life cycle management (integration, installation and upgrades through to repairs, refurbishing, recycling and/or disposal);
• Services: Single-point-of-contact service solutions, including professional engineering/consulting services, technical support (on-site, remote and service depot) including guaranteed service level commitments; comprehensive incident management and reporting; and priority access to manufacturers' parts inventories, problem resolution databases and 2nd level support;
• Business solutions: Integrated hardware-software-services solutions addressing core IT and communications issues, including infrastructure optimization and virtualization, data management and storage, networking, security, and printing management.