At Symmetrics, we build, implement and support software solutions that solve the problem of reporting and analyzing data from any system or application found in your call center. We've been doing it for over 15 years, and we do it for call centers all over the world, big and small.

What makes Symmetrics different?

We see reporting and analytics as more than just an extension or add-on to some other call center system. We take best practices from business intelligence and apply them to the specific domain of the contact center. Oursolutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have.

And with hundreds of call center implementations under their belts, our professional services team have the experience and insight to ensure your project's success.

Our story

Symmetrics was founded in 1996 by members of the family business that created Crystal Reports, soon to become the most popular enterprise reporting application in the world. Initially a professional services firm specializing in business intelligence and data warehousing, Symmetrics quickly focused on an under-served industry — contact centers. Instrumental in helping Nortel add reporting services to its call center line of products, Symmetrics then focused its development efforts on its flagship nVISION Contact Center Reporting & Analysis Suite, a complete business intelligence and data warehouse solution for call center data analysis and reporting.

Today, Symmetrics products integrate with strategic partners like Avaya, Nortel, Cisco, NICE IEX, Aspect, Oracle, Verint and other contact center leaders. The company is headquartered in Vancouver, British Columbia.