Job Description

About Us:

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. We are deeply committed to the success of our rich culture and ensure that we always have fun and remain true to our values, Bold, Empathetic, Curious and Authentic .

Follow us at www.alida.com and engage with us on social media @alidaCXM.

We are currently looking for nothing less than an experienced rock star to be our next Sales Ops Manager as a key member of the Revenue Operations team. Alida uses Salesforce to enable marketing, lead generation, customer success and selling operations.

This role will be responsible for helping operate Salesforce ecosystem, implement best practices, integrate with other key platforms in our stack, identifying development initiatives and standardizing the adoption of Salesforce:

About You

• Build strong relationships with Sales, Marketing, PreSales, and Customer Success teams to understand new sales and renewal business needs
• Refine existing reports, dashboards, and processes to continuously monitor data quality and integrity
• Managing user access, roles, profiles, and permissions
• Manage ongoing support requests and administrative needs of users
• Work with various business units to clarify requests, validate requirements, define and document business processes
• Ensure accurate processing of orders in our CRM (Salesforce) and accounting & billing systems (NetSuite) ensuring that all deals have complete and accurate information and are ready to be invoiced by Finance in a timely manner
• Review a variety of sales order forms and agreements with varying levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contract terms are flagged for appropriate approvals
• Coordinate with Product Management, Customer Success, and Finance regarding pricing models and bundles
• Administer and optimize existing Sales Applications/Tools (Salesforce, Salesforce CPQ, LinkedIn Sales Navigator, ZoomInfo, SalesLoft, etc.)
• Support & training for end-users across various applications/tools & processes
• Diagnose and solve technical issues as they arise
• Perform advanced administration and configuration of Salesforce CPQ as it relates to Territory, Account, Contact, Opportunity and Lead Management.
• Configuring Salesforce functionalities to enhance the performance of business processes including, but not limited to, Object Design, Page Layouts, Validation Rules, Workflows, approval processes, and Chatter groups

About you:

• 7+ years of experience in Sales Operations
• 5+ years experience with owning Salesforce, CPQ and/or other Revenue Operation applications
• Demonstrated strong performance collaborating with Sales and Marketing to effectively utilize Salesforce
• Analytical, interpersonal, written, and verbal communication skills are required
• Strong computer and technical skills, including proficiency with MS Word, Excel, and PowerPoint
• A positive attitude and willingness for continuous learning of new technologies is necessary for cultural fit

We Can't Wait to Meet You!

We couldn't do what we do without our awesome Lider's and look forward to welcoming you to our Alida family. Join us and let's make a difference together.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter & Instagram.

#LI-HK