Job Description

Source: BC Hydro
Job Title: SAP Customer Care and Billing Product Owner
Job Location: Metrotower, British Columbia, Canada

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Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C.

JOB DESCRIPTION

Duties:

Works within the Enterprise Solutions team of the Technology Group, the successful candidate will be the key player in driving SAP IS-U and Customer Care Services (CX) initiatives for operations and project delivery. The product owner responsibilities include:

* Providing solution leadership and expertise in areas like customer service, meter to cash, field service requests for residential, non-residential and industrial customers.

* Providing subject matter expertise for features and capabilities of SAP IS-U, Customer Experience, and closely integrated components like advanced metering infrastructure, self-service functions, telephony/chat, and analytics/reporting.

* Identifying/initiating project/work program/improvement initiatives and solution roadmap based on business needs and industry best practices.

* Contributing to the success of sustainment operation and implementation projects as solution lead/product owner

Qualifications:

* A bachelor's degree in computer science, information technology, business, engineering or equivalent.

* System expert in SAP for utilities solutions and meter-to-cash processes with at least 3 full-cycle SAP implementation projects and 10 years of progressive experience in utility industry or consulting environment.

* Superior written and verbal communication skills, and excellent facilitation skills to proactively engage multiple internal stakeholder groups and external parties.

* Experience leading strategic discussions and building product roadmaps.

* Flexible, self-starter with results orientation and the ability to quickly make decisions.

* Experience in SAP S/4HANA and SAP CX is an asset.

PN 2006206

ADDITIONAL INFORMATION

You will receive:

- A comprehensive benefits package

- A minimum of 15 paid vacation days

- A lifetime pension

- Flexible work model, depending on your role type

- Training and development courses

* BC Hydro has a large SAP footprint with Industry Solution for Utilities, Finance, Supply Chain, Human Capital

Management, Project Management, Environment Health & Safety, Sales & Distribution, and Enterprise Asset Management all running in a single instance. Various projects are currently in progress for the SAP ERP Program, which includes SAP ERP migration to S/4 HANA, SuccessFactors learning, Enterprise Asset Management, and Customer Experience (CX) implementation.

* Reporting into the Technology Group, this senior level position supports BC Hydro's enterprise solution strategy by strengthening internal SAP capabilities

How to Apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html by Oct 20, 2023.

Click here to access the job posting or visit the BC Hydro "Current Opportunities" Careers page to view and apply for jobs.

You must use a supported browser, such as Firefox, Internet Explorer, Google Chrome or Safari. Your pop up blocker will also need to be disabled for the BC Hydro Careers site.

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.

We are here for our customers.

We are one team.

We include everyone.

We act with integrity and respect.

We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at Recruitmenthelp@BCHydro.com

Flexible work model role definitions

Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field - No option to work from home

Resident - Works primarily (4+ days per week) in the office.

Hybrid - May be able to work from home up to 3 days per week.

Remote - Works from home 4+ days per week