Job Description

Technical Support Analyst
Information Systems R18

This is a temporary opportunity to March 31, 2021. A permanent appointment may result from this temporary appointment.
An eligibility list may be established to fill future temporary and permanent vacancies.

A great opportunity to take the next step in your career

Emergency Management British Columbia (EMBC) is the lead coordinating agency in the provincial government for all emergency management activities. As such, EMBC's mission is to be responsible to British Columbians for leading the management of provincial level emergencies and disasters and supporting other authorities within their areas of jurisdiction. EMBC works directly with local governments, First Nations, provincial ministries and agencies, federal departments, other jurisdictions, industry and volunteers in hazard mitigation, preparedness, response and recovery.

In this position, you will provide technical support in the configuration, installation and maintenance of shared systems software/hardware platforms or ministry line of business applications and servers, including providing 2nd and 3rd Tier problem resolution to ministry users, customers and vendors.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Diploma or higher in computer science field or equivalent and some *related experience as noted below; OR
  Certificate or program completion or some course work in computer science or a related field, and some *related experience; OR
  Secondary School graduation or equivalent and two years of *related experience. An equivalent combination of education and experience may be considered.
  
• *Related experience includes one or more of the following:
  • Experience in assessing customer requirements
  • Experience in working with clients in providing troubleshooting and assistance
  • Experience configuring, installing and maintaining shared systems software/hardware or line of business applications and/or servers
  • Experience creating documents such as reference guides, on-line help information and glossaries
    
• Preference may be given to applicants with:
  • Experience using HTML / CSS or JavaScript
  • Experience with emergency management best practices including work experience in a command and control environment adhering to the Incident Command System (ICS) or similar structure
    
• Candidates must be willing and able to:
  • Work on-call and extended hours during emergency activations, including operational deployments across the province.
  • Travel to locations throughout the province.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.