Job Description

Technical Analyst II, IT Wholesale
Information Systems R21

On November 1, 2021, the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

At the Liquor Distribution Branch (LDB) our vision of 'Service. Relationships. Results.' is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations - from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC's Top Employers 14 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.

At present the technology team consists of more than 200 full-time employees and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.

The teams integrate, maintain, and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:

• Merchandising and retail store systems that process 40 million plus customer transactions per year.
• Wholesale, distribution, and warehouse systems that enable the movement of 17 million plus cases per year.
• Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.

Reporting to the Manager, IT Operations, the Technical Analyst II resolves and troubleshoots complex technical problems for both computer hardware, and software. This position provides advice on more complex issues with end user technology such as desktop computers, laptops, tablet pc, smart phones and also configures complex management systems for imaging desktops, patching and updating software for both physical and virtual desktops and infrastructure. The Senior Technical Analyst will also provide Tier 1-2 application support and coordinate with various IT line of business systems analyst groups to quickly resolve business impacting issues. This position uses ITIL best practices for incidents, problems, assets, and projects.

A criminal record check is required.

Available 24 X 7 for critical incident response.

Ability to lift equipment up to 25 kgs.

An eligibility list for permanent or temporary future opportunities may be established.

Position Requirements:

Education and Experience:

Degree or diploma in Information Technology, Computer Science or a related discipline with a minimum of 2 years of recent, related experience*.

OR

A combination of education, training and experience may be considered, i.e., 4 years of recent, related experience* with formal course work and/or certification.

*Recent, related experience must have occurred in the last 5 years and must include the following:

• Resolving and troubleshooting complex technical problems for both hardware and software.
• Experience using end user device management systems such as: Systems Centre Configuration Manager (SCCM) and/or Azure Intune etc.
• Experience in implementation, design and/or maintenance of Virtual Technologies, such as VMware, Citrix etc.
• Experience with help desk call tracking and/or IT ticketing tools.

Preference may be given to candidates with any of the following experience:

• Experience working in a warehouse environment.
• Experience with Active Directory (with configuration and security preferred).
• Experience in network operations in any of the following areas such as: structured cabling, voice systems, enterprise grade LAN, WLAN (switches, routers, access points, VLANs, etc).
• Experience supporting Android devices, such as re-imaging Android devices and installing applications via Android Debug Bridge (adb).
• Experience with Warehouse Management Systems, barcode equipment, and barcode languages.
• Experience configuring and supporting Zebra warehouse equipment, such as label printers, tables, wrist terminals and inventory scanners.
• Experience with mobile device management software such as SOTI MobiControl and StageNow.
• Experience with Tier 1/2 Business application support.
• Experience gathering metrics and/or producing reports.
• Experience with Simple Network Management Protocol (SNMP) and Windows Management Instrumentation (WMI)
• Experience with Data Centre technologies such as racks, power distribution units, HVAC, UPS systems, etc.
• Experience with establishing and promoting software delivery, software library and asset management processes.
• Experience with virtual private network (VPN) and/or remote desktop configuration service (RDCS).
• Experience in deployment and/or support of Android, Windows 7/10, Mac OS X in a Windows networking environment.

How to Apply & Application Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.