Job Description

Position Description:

CGI in Canada
Canadian roots, global reach
Founded in Canada in 1976, CGI has evolved into the country's largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.

At CGI, our goal is not to be the biggest but to be the best in our industry. We are committed to listening to our clients and responding to their needs with innovative solutions delivered with the highest level of service and quality.

CGI strives to be recognized by our professionals, whom we call members, as an empowering environment in which to build a career. Each year, our members cite that client satisfaction is the biggest driver of their own satisfaction. This is significant. As a people-led services firm, we collaborate to strengthen our clients and our company through hard work, innovative ideas and outstanding delivery, while making a difference in the communities in which we work and live.

CGI is looking for an enthusiastic individual to join our customer facing helpdesk team in our downtown office in beautiful Victoria British Columbia.

Our ideal candidate is not just answering calls/emails; they are providing a premium customer experience, supporting end-users seeking assistance. Our Service Desk team coordinates with team members to resolve issues in a timely and efficient manner.

If you have a passion for customer service exhibited by courteous telephone and email etiquette, empathy, patience and professionalism; we are interested in talking to you!

Your future duties and responsibilities:

First point of contact for clients and vendors seeking assistance in software and application support.
Create and assign tickets in our help-desk tool
Escalate unresolved issues to the appropriate team members
Special assignments, responsibilities or projects
Adherence to and improvement of internal control processes specific to the role
Other duties as assigned

Required qualifications to be successful in this role:

Knowledge of technologies as they relate to internet based applications
Proficient in use of PC applications (MS Word, Excel, PowerPoint)
2 years customer service or relevant experience
Excellent customer service skills
Excellent communication skills (written, verbal and interpersonal)
Strong team orientation
Self-motivated with high level of enthusiasm
Autonomous and good sense of responsibilities
2+ years Help Desk experience
Able to work flexible shifts (including weekends and holidays)

Education
Community college diploma and/or equivalent relevant work experience

Skills:

• Communication (Oral/Written)
• Customer Service & Support

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.