Job Description

Clevest transforms mobile workforces for utilities with its leading automation software. We've launched mobile applications and platforms that are easy to use so utilities can scale their workforce in the field and leverage the latest technologies in their day-to-day work.

We have an immediate opportunity for an Application Support Specialist to join our team. You will fit right in if you:

• Have a passion for solving puzzles
• Are a self-starter with a high level of initiative
• Love the idea of rolling up your sleeves and pursuing a 'choose-your-own-adventure' style troubleshooting

Reporting to our Director of Customer Support & Technical Operations, you will be responsible for troubleshooting reported issues and providing technical support to our customers, with the goal of building upon a positive customer experience and ultimately helping us create Clevest customers for life. If you enjoy solving problems, working with people, and connecting with customers, we'd love to hear from you!

Key responsibilities of this role include:

• Providing support to Clevest's High Value Customers, primarily within North America via telephone and email
• In-depth troubleshooting of software applications employing the latest mobile technologies
• Diagnosing problems and reporting software defects
• Developing expert-level knowledge in assigned product areas
• Creating documentation as required
• Other duties as assigned

Desired qualifications, experience, competencies and attributes of the successful candidate:

• Proven track record of providing quality application support to High-Value Customers
• Strong verbal and written communication skills
• Excellent problem solving skills
• Ability to work closely with clients and internal staff to communicate technical issues
• Knowledge of client-server mobile software applications is an asset
• Familiarity with the general field service and/or utilities industry is an asset
• Availability for limited travel to customer sites, primarily in North America
• Self-motivated, and able to work with minimal supervision
• Familiarity with mobile devices an asset
• XML technologies; web services knowledge is an asset
• Experience with reports creation
• Familiarity with relational databases an asset
• Knowledge of debugging tools, reading error logs
• Ability to successfully pass applicable security checks, including a criminal record check

About Us

Clevest fosters a collaborative work environment and a positive, supportive culture. We have been recognized as a Great Place to Work® for 3 years in a row, as well as one of the Best Workplaces™ in Technology and Best Workplaces™ in British Columbia.

We offer a flexible work environment and support work-life balance, offering a generous bank of paid time off and comprehensive benefits package that includes a health spending account and wellness account.

This position is located in our head office in Richmond, BC. There is plenty of parking around our office and we are accessible by public transit, including a complimentary shuttle bus to/from the Canada Line Skytrain. During the COVID-19 pandemic, the majority of our team is working from home, and the onboarding and training for roles will largely be done remotely. Business travel has also been restricted until further notice.

How to apply

Interested in joining our team? Please send a resume (cover letter is optional, but would be a plus) by clicking the Apply button below. Due to the volume of applicants, only candidates under consideration will be contacted at this time. Thank you for your interest!