Job Description

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

JOIN OUR HISTORIC JOURNEY
At FNHA, you'll have the opportunity to contribute to BC's history. With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.
Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?

Position Summary

The Project Systems Administrator will be responsible for the maintenance and administration of systems as well as providing technical assistance and support to RHS field staff and other RHS central team users related to computer systems, hardware, and software. The role involves working in fast-paced environment where you will be tasked with providing remote support throughout the province of BC.

Responsibilities

1. Provides Tier II Support for all IT Products and Services to RHS field staff and central team.
2. Provides Imaging and configuration of end-user Windows machines.
3. Installs and troubleshoots approved applications.
4. Provides expertise and specialized support to the installation, maintenance, and troubleshooting of hardware and software, ensuring compatibility to the existing FNHA systems and network.
5. Active directory management of user and computer objects such as adding groups, deleting objects and moving objects into OUs.
6. Identifies, recommends, and implements new technologies that offer business improvements, and supports decision-making for future hardware and/or software acquisition.
7. Recommends improvements to enhance technical capabilities of the system and reduce operating costs.
8. Designs, develops, implements, sustains, and documents an effective maintenance program.
9. Provides specialized expertise in the area of network infrastructure including installing, configuring, maintaining, and supporting all video conference devices across all FNHA.
10. Handles issues escalated from first-level support specialists in a timely manner with an excellent spirit of service and quality, and provides direction to build their capacity to handle the telephony systems. Provides feedback to the manager on their performance and meeting expectations of FNHA internal customers.
11. Identifies and escalates issues requiring urgent attention or a higher level of knowledge.
12. Other projects and duties as assigned by the Tier 2 Manager or Supervisor.

Qualifications

Education

• A university degree in Computer Science, college degree with a technical major or an acceptable combination of education, training, and experience.

Experience

• At least 5 years of experience in a technical position responsible for managing server environments
• Experience creating detailed systems documentation.
• ServiceNow Enterprise experience is a plus.

Knowledge, Skills & Attributes

Knowledge

• Systems Administration: Active Directory, Microsoft Exchange, Skype for business.
• Ideal candidates hold current industry certifications applicable to this role (MCSA preferred).
• ITIL V3 cert is a plus.

Competencies

• Ability to work independently and as part of the team and to communicate effectively both orally and in writing.
• Ability to manage and effectively prioritize multiple competing projects/initiatives.
• Demonstrates strong interpersonal skills and ability to work collaboratively and effectively with others in a wellness-oriented organizational environment.
• Diplomacy while dealing with multiple stakeholders
• Demonstrated customer service skills over the phone, including the ability to handle challenging issues in a professional manner.

Closing Statement

Diversity

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Metis).

What You Can Expect From Us

Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.

Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

Closing

Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA!

For more information about us, please visit: www.fnha.ca/about/work-with-us

If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca or 1-844-699-3186.