Job Description

ABOUT US

Generac Grid Services (GGS), a subsidiary of Generac, is focused on making the world's power grids greener and more reliable, efficient and predictable by harnessing the power of distributed energy. GGS's real-time energy-balancing platform is transforming energy system operations through its revolutionary, highly flexible approach for creating controllable and dispatchable energy resources. It unobtrusively captures and aggregates available customer loads, energy storage and renewable energy sources to form a network of continuously controlled energy resources. The platform dynamically optimizes and dispatches these resources to respond to the real-time needs of the power system - all without impacting customer operations. . For more information, visit Generac.com or follow us on Twitter at twitter.com/generacgs

WHY JOIN GGS?

• Highly competitive salary package, commensurate with your skills and experience
• Highly autonomous role
• Enjoy a healthy work/life balance
• Become a key contributor to Generac Grid Services' mission to making the world's power grids greener and more reliable

ABOUT THE ROLE

Generac Grid Services provides solutions directly to electric utilities, grid operators and energy markets to create a reliable and sustainable energy future, leveraging Generac products including PWRcell battery storage systems, Ecobee smart thermostats, natural gas generators and others. Our Customer Success team's top priority is ensuring our electric utility, grid operator and energy market customers are achieving their reliability and sustainability goals with Generac Grid Services's products. You'll achieve this by providing our customers with coaching on how to get the most out of our products, as well as advocating for customer needs to our internal teams.

As a Cutomer Success Engineer, you will serve as a trusted point of contact for these customers, beginning from contracting and extending through project delivery, operation, and contract renewals. You will act as a champion for our customers, consistently providing professional, knowledgeable solutioning and personable support.

Responsibilities:

• Become and maintain proficiency in Generac Grid Services's products and services, as well as Generac's ecosystem of distributed energy resource hardware including PWRcell solar + storage systems, Ecobee smart thermostats and Generac residential, commercial & industrial generators.
• Become and maintain proficiency with Generac Grid Service's ecosystem of 3rd party vendor distributed energy resource integrations.
• Develop and maintain customer relationships through regular interaction to understand their evolving goals and needs.
• Help our electric utility customers achieve their business goals by catering training to their needs, as well as acting as a trusted advisor; providing coaching on how to get the most out of Generac Grid Services's products and services.
• Promote customer adoption through implementation oversight & leading acceptance activities.
• Identify opportunities for customer expansion & growth, as well as supporting these initiatives by providing knowlegable technical solutioning.
• Direct support of internal Sales and Operations teams in aligning new contracts with existing & near-term roadmap functionality

What we're looking for:

Generac Grid Services has a positive, collaborative, and innovative culture—we look for people who are creative problem solvers, customer focused, and passionate about creating a sustainable energy future.

This role requires these technical abilities:

• Post-secondary degree or diploma in computer science, engineering or closely related field
• 1-5 years relevant work experience
• A working understanding software APIs; ability to read API documentation, perform API requests and interpret responses
• Background in developing, managing or supporting software products

This role requires these business skills:

• Excellent interpersonal and communication skills, both written and verbal
• Innovative problem solver who is positive, collaborative, and customer focused
• Excellent time management, prioritization and problem solving skills
• Exercising high levels of initiative, judgment, and diplomacy
• Ability to navigate and perform in a rapidly changing technical start-up environment
• Ability and willingness to travel internationally on occasion. Will maintain a valid passport & driver license with no restrictions.

Nice-to-have's:

• Experience working in technical sales support, product management or customer support environments
• Power systems or electrical engineering knowledge or background
• Internet of things (IoT) experience
• Experience with one or more of the major cloud providers

Why Apply?:

At Generac Grid Services, we offer the best of all worlds for the right people:

• Small nimble teams with an open culture that welcomes ideas and input
• Modern technology platforms, tools and engineering best practices
• Support of a large parent company willing to make investments in technology and its people
• Camaraderie, mentorship, support and fun

If this sounds like a good fit for you, then please follow this link and apply today!

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Will be required to work at heights within a lift to support infrastructure hardware installs and troubleshooting events.

Generac Grid Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristic protected by law.