Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Your Job:

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
• Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
• Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
• Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
• Register and classify received incidents and service requests
• Undertake an immediate effort to address security issues in a timely fashion
• Undertake an immediate effort to escalate network and system issues in a timely fashion
• Analyze security events, incidents, and problems to provide recommendations on action
• Update staff and clients on the status of incidents and service requests at agreed intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as defined in a task list
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
• Train new hires
• Perform other security related system administration duties as needed

About You:

• Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset
• Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
• Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
• Working knowledge of security incident and event management systems such as Splunk
• Proven competence with using MS Office and other desktop applications
• Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
• Excellent verbal and written communication skills
• Superior attention to detail and follow-up
• Ability to follow processes, multi-task, and excel in a fast-paced environment
• A passion for customer satisfaction and responsiveness
• Methodical and creative approach to problem-solving
• Recognized security industry certifications, such as CompTIA Security+

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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