Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

The Customer Success Specialist (CSS) works closely with Global Relay's existing small-size customer base and encompasses ongoing account management, reconciliation, upselling, and general customer service. The CSS works closely with internal Global Relay teams to provide a single interface for customer inquiries.

Your Job:

• Provide world class service in handling and resolving customer enquiries
• Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
• Update and maintain Salesforce CRM
• Understand and explain features and benefits of Global Relay services
• Identify sales and upsell opportunities to existing customers
• Act as the main point of contact for inbound customer calls to establish strong customer relations
• Manage the ongoing relationship between Global Relay and SMB accounts by developing strong relationships

About You:

• Degree or Diploma and/or 1+ years of account management or customer service experience, ideally in the information technology sector with an understanding of cloud solutions
• Demonstrates ability to assess customer needs and deliver appropriate solutions
• Professional business manner with the ability to comfortably interact with various executive business levels
• Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
• Excellent verbal and written communications skills
• Previous direct experience with Salesforce or other CRM system is highly desirable
• Resourceful with strong problem solving skills
• Enthusiastic, strong worth ethic and positive attitude
• Excellent listening, negotiation and presentation skills

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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