Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

The Systems Administrator - L3, is responsible for assisting in server maintenance, application deployments, implementation and maintenance of IT Operations support tools, as well as incident troubleshooting and resolution. He or she works closely within the IT Operations team to continually build, enhance, and maintain highly available systems and applications.

Your Job:

• Identify, troubleshoot, diagnose, and correct systems related issues as they arise.
• Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible.
• Assist in the provisioning of physical and virtual servers, including installation and configuration of operating systems.
• Provide ongoing operational support and work closely with team members on issue resolution.
• Manage and administer incident, problem, and service request queues.
• Develop and maintain system use guides, run books, and other documentation as needed.
• Evaluate and determine opportunities for automation and implementation.

About You:

• 5+ years of experience as a Systems Administrator preferably within a software development environment.
• In depth experience installing, configuring, and administering Linux operating systems.
• Experience with Open Source software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.).
• Experience with complex IT infrastructure architecture planning, design, and implementation.
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
• Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management.
• Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash.
• Ability to develop and maintain positive working relationships.
• Ability to work in a team environment and independently as needed.
• Ability to adapt to change and work well under pressure.
• Ability to multitask and manage numerous projects.
• Ability to take on internal operational initiatives as a prime or lead.
• Excellent communication, organizational, interpersonal, problem solving, and documentation skills.
• Experience running and supporting a global 24x7 internet based service or product is considered an asset.
• Solid understanding of networking/firewall concepts and their role within an application development environment is considered an asset.
• Service management certifications such as ITIL is considered an asset.

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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