Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

About Us:

Global Relay Message is Global Relay's purpose-built instant messaging and text communication platform for regulated industries. The Unified Communications Business Development position is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment and adoption of Global Relay Message.

As the subject matter expert for Global Relay Message, responsibilities include promoting the service in Global Relay's existing customer base, prospecting leads, developing strategies to increase adoption, overseeing implementation, and providing exceptional customer support. You will understand your customers' business objectives and gather customer feedback while working with internal teams to help align the product roadmap.

Our Value Proposition:

Global Relay provides a one-stop-shop solution for business-related IM, Voice, and Texting, while ensuring all communication remains compliant in the world's leading archive. Securely collaborate with your community anywhere, anytime, all from one app.

Your Job:

• Customer outreach, providing contact with existing client base to ensure service satisfaction, increase adoption, and promote up-to-date knowledge of Global Relay Message features
• Educate customers on the value proposition of Global Relay Message throughout the entire sales and adoption cycle
• Meet and exceed company targets for adoption and usage
• Communicate the features, benefits, and value of Global Relay Message
• Provide world class service in handling and resolving customer enquiries
• Serve as the voice of the customer to drive continuous improvement across the product
• Process customers' requests for changes in service and add-on service purchases
• Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to increase onboarding efficiency

About You:

• 2 - 5 years of previous experience in a SaaS sales environment
• Ability to build effective and collaborative relationships with the key decision-makers and C-Suite (CIO/CTO/CCO/CFO) executives within the prospective organizations
• Aptitude to learn and speak to technology-related subject matter
• Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity
• Outstanding organizational skills and attention to detail
• Natural drive for growth and innovation
• Ability to convey enthusiasm, energy, and sincerity in telephone interactions

At Global Relay, the combination of a rapidly growing company and the right people in the right positions means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You will be part of a culture that promotes and rewards hard work and creativity with new opportunities.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.