Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our infrastructure teams provide fantastic opportunities to Administrators who are passionate about maintaining reliable systems with a strong interest in automation, performance and security.

• Be the subject matter expert for all things Atlassian. In particular Jira, Jira Service Management and Confluence
• Support internal customers by understanding their needs and managing the configuration of their projects and spaces
• Development of reports and queries within Atlassian tools to support business requirements
• Training, both formal and informal on the use of Atlassian tools to employees

About You:

• Minimum 2 years of working experience in the management and configuration of Atlassian Software
• Experience in developing workflows and setting up service desks
• Experience with JQL and reporting in Atlassian products
• Experience with working with internal customers to understand their requirements and customizing Atlassian tools to meet them
• Strong problem solving skills and the ability to take initiative
• Self motivator while working on team based projects
• Strong organizational skills and attention to detail
• Able to keep the "bigger picture" in mind while prioritizing conflicting demands and tasks
• Confident enough to voice your opinion, ask questions and not afraid to suggest a better solution, without being abrasive

Nice to haves:

• Experience in the system administration of Atlassian products
• Experience with the APIs and automation of Atlassian tool configuration
• Any advanced reporting skills

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About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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