Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

Global Relay is looking for a motivated and diligent Systems Operator to join our growing IT Operations team. The successful candidate will be responsible for assisting in operational (day-to-day) support, maintenance and service management of all SaaS compute infrastructure and corporate services. As well as contributing to the on-going evolution of IT Operations by using their scripting knowledge to automate day-to-day tasks.

This individual will work closely within the IT Operations team to continually build, enhance, and maintain high delivery of service excellence.

Your Job:

• Liaise between IT Operations and Development teams to identify, troubleshoot, diagnose, and prioritize work requests as they arise
• Manage and administer all IT Operations ticket queues (incidents & requests)
• Manage and write Powershell scripts to assist in the automation of day-to-day tasks
• Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
• Provide ongoing operational support and work closely with team members on issue coordination to resolution
• Develop and maintain system use guides, run books, and other operational documentation as needed
• Participate or potentially lead the coordination of incident response and resolution activities
• Log and communicate all activities related to planned and unplanned maintenance and incident response items
• Support root cause analysis, investigations, and follow-up on action items
• Ability and willingness to work in an environment which requires 24x7x365 support

About You:

• Previous experience working in an environment with formally structured IT Operational processes: ticket triage and management, incident management, change management, problem management, and continuous improvement
• 1 - 3 years of experience as a Systems Administrator within an IT Operations environment
• Scripting languages such as Python, Ruby, Perl, and/or Bash would be considered an asset
• Experience running and supporting a global 24x7 internet based service or product
• Service management certifications such as ITIL, AGILE, ISM, COBIT, MOF
• Experience installing, configuring, and administering Linux and Windows operating systems
• Experience with OpenSource software and/or Service Management Tools and Applications (Satellite, Puppet, Zabbix, JIRA)
• Solid understanding of networking/firewall concepts and their role within an application development environment would be considered an asset

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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