Job Description

Job ID: GRDV572

Location: Vancouver, BC

Term: Permanent Full-time

Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics for the global financial sector. We deliver services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, Bloomberg, Thomson Reuters, social media, mobile messaging, and more - with mobile, Outlook, and web access.

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

Over the years, we have won several major awards, including:

• Company of the Year from the BC Tech Association (2016)
• Canada's 50 Best Small and Medium Employers (2014, 2015)
• Canada's Top Employers for Young People (2014)
• Canada's Top 10 Most Admired Corporate Cultures (2013, 2016)
• Canada's Best Managed Companies (2013 - present)
• Technology Fast 50 - Leadership (2014, 2018)

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world's largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

The Role:

Reporting to the Technical Product Manager, the Senior Salesforce System Administrator is a key member of Global Relay's Information Systems Team and will work closely with other Team Members and multiple internal stakeholders. The Senior Salesforce System Administrator is responsible for managing Salesforce and related external systems.

These responsibilities require the ability to work as part of a Team, provide guidance to Team Members on technical Salesforce matters, and continuously improve Global Relay's use of Salesforce and related systems.

Success in this role will be measured by the Senior Salesforce Administrator's ability to:

• Work effectively with individuals from multiple teams across the business
• Set appropriate expectations for when work will be delivered and proactively inform stakeholders of expectations
• Be a product champion and encourage the adoption of new functionality and technology
• Partner effectively with the TPM to find the best way/timing to implement new functionality

Role Responsibilities:

• Providing assistance to internal users on a daily basis for Salesforce and related external systems
• Monitoring overall system usage and ensuring adherence to Global Relay security policies
• Maintaining and continuously improving Global Relay's use of Salesforce and related systems
• Reviewing upcoming Salesforce Releases for new functionality that could provide benefits to Global Relay
• Reviewing and approving proposed Salesforce changes from other Team Members
• Managing the timing of Production Salesforce changes to avoid conflicts with major Team Development projects

Qualifications:

• Certified Salesforce Administrator with 5+ years of Salesforce administration experience
• Bachelor's degree/diploma in Computer Science, Engineering, or other relevant software/computer related fields
• Strong Technical Skills
• Experience working in an Agile environment
• Experience using BI software tools such as Pentaho is an asset
• Ability to work both as part of a Team and independently
• Strong communication skills both verbal and written

To Apply:

Think you're a great fit for this job? Please apply HERE with your cover letter and resume in one PDF document. No phone calls please; applicants must be eligible to work in Canada.

To learn more about us and other career opportunities, please visit https://www.globalrelay.com/jobs