Job Description

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. We offer applications that enable companies to respond quickly to market changes and use resources in a more agile way to achieve better business performance and competitive advantages. IFS's products are known for being user friendly, modular in their design and flexible enough to support the customers in their way of working according to their established processes. IFS was founded in 1983, currently has over 4,000 employees, and supports more than ten thousand customers worldwide from a network of local offices and through our growing ecosystem of partners.

In 2020, IFS acquired Clevest Solutions Inc., the leading provider of mobile workforce management and advanced network deployment solutions in the utilities vertical.

Job Description

We are seeking an energetic leader to join our growing team, in a dynamic and fast-paced environment. As a Senior Project Manager (PM) in the Professional Services organization, you will lead teams of Software Developers, Quality Assurance Testers, Solution Consultants, and Application Consultants to successfully design, configure, test and deploy our solutions to end customers. The Senior PM is expected to succeed in complex technical environments and have prior enterprise software implementation experience and have a strong understanding of the Product Development lifecycle.

The Senior Project Manager will perform and lead site visits/meetings as needed to initiate project implementation processes, and will be responsible for end-to-end implementation of our software solutions into external customer environments. This position is based in Richmond, British Columbia but travel of up to 20% should be expected.

Primary Responsibilities

• Strive for excellence in the delivery of our Products to Customers.
• Build and maintain strong working relationships with Customers.
• Adhere to our Project Management Methodology and take ownership of Customer satisfaction targets while maintaining project scope, schedule, and budget.
• Assess and manage risk, and accurately capture and resolve issues when needed.
• Provide accountability for project financial performance and ensure effective communication occurs with internal and external stakeholders.
• Cultivate internal relationships across departments to resolve customer issues efficiently and lead escalations to tackle challenges as they arise.
• Coordinate Customers, Subcontractors, and Suppliers to ensure all teams are working together to meet project objectives.
• Collaborate with our Consultants, Sales Managers, and Product Managers to identify opportunities and solutions for our Customer's needs.
• Mentor, guide and setup the project team for success.
• Assist with RFP response proposals and other pre-sales activities.
• Provide preliminary scoping of projects, provide services quotes, Statements of Work (SOW) and project plans in MS Project as required.
• As required, lead internally sponsored projects to improve our Professional Services delivery practices.
• Contribute to the continued development of our Project Management methodology, providing input into the development of standard operating procedure (SOP) artifacts, leveraging existing experience in Project Management methodologies.

Qualifications

Candidates should have the following skills and knowledge, gained through a combination of educational and practical experience:

• A minimum of 3-5 years of direct Project Management experience in the Enterprise Software industry, delivering solutions to external customers.
• Strong understanding of and hands-on experience with Microsoft Project.
• Excellent command of the English language, with the ability to both understand and convey ideas and concepts.
• Excellent problem solving, organizational and time management skills.
• Interest and ability to travel to customer sites, primarily in North America, if required, lead customer presentations and other on-site project activities.
• Experience delivering projects with professional services budgets of $200,000 and greater.
• Prior software development, quality assurance, or network administration experience is an asset
• PMP, Certified Agile & Scrum related designations are an asset.