Job Description

Job Title: Application Engineer

Reports To: Application Engineer Manager

LUCID Vision Labs, Inc. designs and manufactures innovative machine vision cameras and components that utilize the latest technologies to deliver exceptional value to customers. Our compact, high-performance GigE Vision cameras are suited for a wide range of industries and applications such as factory automation, medical, life sciences and logistics. Our expertise combines deep industry experience with a passion for product quality, technology innovation and customer service excellence.

Job Purpose

Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Application Engineer will set the course for the product success and ensure a positive customer experience. The Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Duties and Responsibilities

• Assist customers in troubleshooting complex technical issues and provide deep product support, application support, and 3rd party knowledge during product integration.
• Understand the customer relationship which includes learning their usage scenario, taking requirements, and translating to application-based solutions, or feature requests when necessary.
• Write application-focused App Notes and KBs based on customer feedback and noteworthy product features.
• Coordinate with Engineering team to reproduce, diagnose, and resolve technical issues and feature requests.
• Work with the Sales team to ensure the customer's experience is positive in all stages of the Sales process.
• Create and maintain Tech Ref Manuals documentation.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing teams to identify areas of product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.

Qualification/Education / Skills

A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar

• 2+ years of industry experience with imaging, cameras, image sensors, and technical support
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic, and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills

If you think you would be a great fit, please apply to this ad with your resume and cover letter by clicking the Apply button below. We thank all applicants who apply; however only those selected for consideration will be contacted.

LUCID Vision Labs Inc. is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We offer a highly competitive salary, RRSP matching, flexible work schedule, casual dress, dental care, vision care, extended health care, employee wellness program, life insurance, disability insurance, on-site parking and paid time off. We thank all applicants who apply; however only those selected for consideration will be contacted.