Job Description

Business Intelligence Data Engineer, Excluded

Business Performance, Maximus Canada

Worker Category: Regular, Full-time orFixed-term (6 months)

Location: Victoria, BC

In & Out of Service

Company Profile

Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.

We are constantly assessing new technology, processes and methods of delivering services to the citizens of Canada. With our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Maximus Canada offers competitive market-based salaries, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as employee appreciation events throughout the year, along with a supportive results-oriented work environment.

Join us here in beautiful Victoria, British Columbia to experience the best of the West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your downtime can be spent exploring all the West Coast has to offer - scenic beauty, culinary experiences, cultural events and outdoor activities. We have it all! Located in the heart of downtown, our location offers easy access to every amenity.

Maximus Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Core Values

At Maximus Canada, we believe that our culture strengthens our commitment to Helping Government Serve the People. We foster a culture that respects and values individual contributions and differences. At Maximus Canada we believe in the following four core values:

Customer Focus

Our customers' business needs inform everything we do. We start by developing relationships built on trust and respect. We listen, and incorporate their diverse experience into our services and solutions, and we show our understanding with clear communication.

Disciplined Approach

With decades of experience delivering government programs, we balance tried and tested processes with a desire for continuous improvement. We take the time to plan and benchmark our performance - it's the path to success.

Results and Delivery

Great results depend on setting high, measurable standards of excellence and achieving the numbers. We challenge each other and hold one another accountable to our commitments.

A Great Place to Work

Maximus Canada promotes a challenging work environment, empowering our employees to get the job done. If you want to work in an environment that recognizes and rewards accomplishments while caring about each other and the communities we serve, this could be the place for you.

Department Overview

Through technical expertise, information sharing, and fostering a continuous improvement culture, Business Performance leads programs focused on analytics, learning & development, quality management, and business strategy at Maximus Canada. We are able to achieve this by understanding Maximus Canada's business, developing our people, improving our processes, and ensuring we stay at the vanguard of business management. Fundamentally, we act as a mirror for the larger organization - enabling managers to make more informed decisions; and as a helping hand - supporting and engaging employees in the movement to "make things better every day."

Role Summary

The BI Data Engineer will be responsible for working with the business on their requests and building BI solutions using a mix of Qlik, CUIC, R, Excel and Data warehouse. They will join the BI and Reporting team while supporting our core reporting applications to expand our current capabilities and keep consistency for our stakeholders. They will be expanding and optimizing our data and data pipeline architecture, as well as assisting the team with designing, building, and implementing data models and reporting in a variety of programs and systems. Data models will be inclusive of scripting, forecasting, dashboards design, variables, expressions, thresholds, and alerting - to meet internal and external client needs. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The successful candidate will be excited by the prospect of optimizing or even re-designing data architecture to support next generation reporting and data initiatives.

This role requires the successful candidate to have a solid grasp on successfully working through the ebb and flow of project work as well as possessing the technical competencies to ensure reporting targets as well as departmental key performance indicators (KPI's) are met. New and emerging workflows, along with detailed client deliverables require the Data Engineer to manage several streams with agility and confidence. An effective Data Engineer is consistent, interactive, communicative and strives to improve the departments' reporting abilities through collaborative action with their team and management.

Key Responsibilities

• Working with the Business Intelligence & Reporting (Analytics) team, you will design the short-term and long-term reporting strategy, with an eye on simplifying business adoption and building a business-friendly data layer tailored for Insights generation and Analytics.
• Build data models and reports in Qlik Sense - including scripting of joins and loads, dashboards, variables, expressions, thresholds, and alerting - to meet the needs of all Maximus Canada clients.
• Implement cutting edge forecasting and predictive solutions tailored to our business needs.
• Identify opportunities for improvement and work with Continuous Improvement to lead change.
• Customer focus: ensure strong business relationships are built internally and externally while working on daily activities and project-related initiatives.
• Manage your interactions with clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment.
• Develop data stewardship and sharing policies and processes to monitor and analyze models, key performance indicators and data results. Recommend quality metrics. Ensure quality metrics are accurately documented and tracked. Creates and resolves data quality tickets, as needed.
• Partner with other functional teams such as Business Performance, Application Development, Infrastructure and our data vendors across and outside of the organization to identify unsolved user and business needs resulting in data powered and visualization solutions that scale.

Education and Experience

• Bachelor's degree in data science, computer science, engineering, mathematics, economics, advanced statistics or an equivalent field;
• Minimum of 3 years' experience in dashboard /report development with Qlik;
• At least 2 years' experience creating integrated data models within BI Tools, Qlik preferred;
• At least 2 years of specific experience in forecasting models;
• Strong SQL concepts & knowledge (PL/SQL);
• Coding experience with R, Python and next generation BI and AI, an asset;
• Experience with applied statistics and quantitative modeling (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed);
• Experience with Cisco Contact Centre Platform database and reporting structure; and
• Advanced Excel, including charting; MS Access (VBA skills an asset).

Knowledge, Skills and Abilities

• Design, develop, implement.
• Initiate and act on ideas, and generate solutions that benefit your team, department, and company;
• Provide mentorship to our analysts on the team, set an example for the other team members about what awesome looks like, and demonstrate data democratization and governance with excellence across the organization;
• Design and implement reporting architectures, frameworks and data models defining advance best practices within the Analytics teams
• Build strong partnerships with your peers, Data organization and our stakeholder.

• Assist management.

• Provide management with clear estimates of data and time requirements for new projects.
• Be prepared to brief senior managers on data collection, dashboard reporting, limitations, and capacity holistically as well as from a project perspective.
• Communicate verbally and in writing clearly and concisely, with an appropriate tone and message.
• Escalate resource, workforce or process concerns to managers, HR, and colleagues in a timely manner.

• Understand and comply with policies/procedures set by Maximus, legislation and our clients.

• Adhere to all regulations, policies and procedures, with minimal intervention.
• Escalate work that is beyond the level you are assigned.
• Obtain required approvals from designated personnel.
• Document notes and actions, in our systems, that are clear, objective and useful to others.
• Report non-compliance of policies and procedures, regardless of the cause.

Core Competencies

Results and Delivery

• Defines appropriate goals
• Works toward achieving goals
• Articulates vision and steps for achievement

Teamwork

• Accountable to team
• Works to meet established deliverables
• Appreciates view of team members
• Respectful
• Builds strong relationships
• Is flexible/adaptable
• Works well with others
• Solicits feedback
• Acts with integrity and respect, in an open and direct manner
• Understand that we win and have fun together
• Cares about others and the communities we serve

Disciplined Approach

• Takes the time to properly plan
• Data-driven and detail-focused
• Seeks out opportunities for continuous improvement

Customer Focus

• Understands the balance between our capabilities, the customer's expectations, and the parameters in which we operate.
• Uses open, honest communication to develop relationships built on trust and mutual respect
• Seeks to incorporate the experience of our diverse customers
• Builds relationships through personal credibility, as opposed to formal authority

Application Information

We will be accepting applications until 9:00 pm (PST) on Wednesday January 6, 2021.

Please specify on your application if you are interested in the full-time or fixed-term (6 month) role.

Please note that while all applications are appreciated, only those candidates selected for interview will be contacted.