Job Description

SureWerx, a national supplier of tool, equipment, and safety product lines for the North American market. Products include abrasives, air tools, hand tools, material handling, safety wear, personal protective equipment, and safety products. We are a privately held, proudly Canadian company recognized as one of Canada's Best Managed Companies and a leader in the wholesale distribution of tools and equipment industry. Our head office is co-located in Coquitlam, B.C. and Elgin, Il., with six branch offices strategically located in the major cities across Canada and two subsidiaries in the United States.

Reporting to the Chief Information Officer, the Manager Infrastructure & Security is responsible for liaising with the business community with managing the company's Infrastructure (servers - physical, virtual and cloud, networks, phone systems, desktops, etc.), System Software (Windows Server, VMware, SQL Server, email, management tools, etc.) and IT Security (physical and logical security of the IT environment, Disaster Recovery, InfoSec Audits, etc.). S/he will also manage associated vendors and consultants. The Manager Infrastructure & Security will also collaborate with other IT management in defining and implementing IT Governance (Policies, Procedures, Security), planning IT Strategy, and day-to-day operations and support of the business.

This is a service and customer-oriented organization passionately managed by a team of talented professionals. To continue to support our organizational objectives, we require a person with the proven ability to lead, develop, motivate their staff and accomplish business priorities in a collaborative manner. This role is based in Vancouver, BC.

Responsibilities:

• Work with senior IT managers to implement strategies that are aligned to the business needs of SureWerx and its related companies;
• Collaborate in the development of the IT Organization capable of supporting a billion-dollar company;
• Develop and mentor staff so they grow relative to SureWerx needs and industry advancements;
• Manage IT staff and contractors associated with technical infrastructure and support systems;
• Ensure proper technical training is in place for users and IT staff;
• Lead the technical design of the of infrastructure, networks, and systems software to serve the needs of business systems and the user community;
• Schedule, oversee and remediate independent InfoSec audits on an annual basis;
• Actively participate in the Governance of IT through establishing and enforcing:

o Policies, procedures, and privacy,

o Security planning, enforcement, and remediation of incidents,

o Service management (access control, asset control, event management),

o Establish and meet department Service Level Standards,

o NIST Standards for IT;

• Oversee infrastructure management functions including, system monitoring, reporting, analysis, back-ups, preventative maintenance, patch applications, capacity planning and upgrades;
• Work with department managers to understand their operations and provide IT solutions which support their business needs and goals;
• Resolve any issues related to infrastructure and/or service delivery;
• Manage relationships with vendors and external contracts to ensure the company receives the best value for its investment;
• Provide leadership for system enhancements, improvements, and conversions of various business units;
• Review departmental requests for technology and makes appropriate recommendation(s);
• Participate in managing an IT budget within budgetary guidelines.

Qualifications:

• A post-secondary education in the field of Computer Science;
• A minimum of 8 - 10 years' experience in managing infrastructure and security in multiple locations and multiple business units;
• Knowledge of industry standards and policies;
• Management of on-premise and remote environments;
• Knowledge and experience with:
• Networks:
• Lan and vLAN Management,
• WAN Management,
• Domain management,
• Network devices including level 2 and 3 switches,
• Firewall Management;
• Servers
• varying from small to very large in size
• Hyper-convergent environments,
• Private clouds using VMware,
• Windows Server - DC and Standard,
• SQL Server Management (not at the DBA level),
• Cloud Services such as Azure and AWS;
• Personal Computers:
• Desktops
• Laptops,
• Macs,
• Windows
• IOS
• Printers
• Large business printer/copiers
• Desktop
• Phone Systems that support VIOP and SIP
• Office 365 and SharePoint administration
• Security:
• NIST Standards,
• InfoSec audits,
• Remediation of audits,
• Encryption of devices, data, and email;
• Enterprise monitoring using Sophos Intercept/MTR/Anti-virus;
• Disaster Recovery (DR):
• Documenting DR processes,
• Executing regular test,
• Educating the IT & user communities;
• Management Tools:
• Endpoint Management including Mobile Device Management,
• Access Management,
• SIEMs;
• Demonstrated experience with system conversions;
• Excellent communication skills written and verbal;
• A business professional with a financial aptitude, attention to detail and ability to work within a fast-paced and high-volume environment;
• Analytical, logical thinker and problem solver;
• Good knowledge of technology trends and changes;
• A leader who has strong interpersonal skills and patience;
• A highly motivated individual who possesses high standards and the utmost integrity;
• Ability to foster a co-operative work environment;
• Excellent project management skills - A PMP designation is an asset;
• Excellent customer service skills and the ability to build a customer service-oriented team;
• Prior work experience in a wholesale distribution environment is an asset;
• This position requires periodic travel to branches in Canada and the US;
• Longer hours and a flexible approach to your workday are expected in this position.

How to Apply:

We offer a competitive compensation and benefit package and are committed to providing our employees with work-life balance. If you are interested in this opportunity, please forward your resume via e-mail complete with a cover letter to careers@surewerx.com. We thank all applicants for their interest in SureWerx, however, only those who qualify will be contacted.

SureWerx is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Privacy Officer.