Job Description

WorkSafe BC

Area Office Support Analyst

Reference: 035689

Duration: Permanent, Full Time

Location: Victoria, British Columbia

Deadline date: December 18, 2020

Want to use your expertise to connect to an IT career with a difference? As an area office support analyst with WorkSafeBC, you'll do just that. Using leading-edge technology, you'll help connect British Columbians to healthy and safe workplaces - providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

In this role, you'll be responsible for supporting area office end users in their use of technical services by resolving tier 2 issues with user applications and provide consultation to end users when needed. You'll also develop project scope and plans for a wide variety of applications to establish minimal standards for effective use of end user products.

As an area office support analyst you will:

• Represent IT in all the area offices you support and provide assistance to the wider IT teams
• Provide day-to-day technical support to end users to resolve technical problems such as hardware, software or other application issues
• Liaise with all levels of IT to discuss proposed improvements to client resources and evaluate alternate systems
• Write and maintain documentation of products and their use within the end user environment
• Facilitate training sessions to enable users to utilize and maximize internal products and new systems as they are implemented

We're looking for someone who can:

• Communicate effectively with various technical and non-technical stakeholders
• Prioritize multiple and concurrent technical issues and user service requests to ensure satisfactory service levels for clients
• Think critically to resolve complex technical problems in a timely manner to ensure smooth business operations
• Research new technologies and software packages for specific projects
• Can travel within BC to various office locations

Your experience and educational background:

• Degree in Information Technology or IT related discipline
• A minimum of 5 years' of experience in a technical support or end user support environment
• Experience in providing tier 2 technical support in an enterprise environment
• Experience in networking technologies
• Experience in resolving technical issues in a fast-paced environment
• An equivalent combination of education and experience will be considered.

Please send any additional application materials via email to Talent Team by 4:30 p.m. on the closing date of the competition.

If you require an accommodation in the assessment process, please email HR Testing Accommodation (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.