We're looking for a Manager, Practice and Quality in our Practice and Quality Support Services department to support and promote quality decision-making in the Claims and Rehabilitation Services division. Your expert knowledge in workers' compensation, law, policy, and practice will provide a foundation for you in this role. Your responsibilities include analyzing information and providing recommendations, advice, and training to staff in the division. You'll develop and communicate corporate practice on compensation matters and provide leadership to managers to ensure effective implementation of policies, practices, and services. You'll conduct quality audits of decisions throughout the division and work collaboratively with claims managers to achieve continuous quality improvement. You're a team player who is passionate about providing quality service and adjudication.
How you'll make a difference: You'll make important and fair decisions when people get injured at work.
Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.
In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office.
What you'll do
Reporting to the Senior Manager, Practice and Quality Support Services, the Manager, Practice and Quality will:
- Support claims management quality decision-making by analyzing information from a variety of sources and providing recommendations, advice, and training to claims staff and develop and communicate corporate practice on compensation matters
- Provide leadership and direction to claims managers and staff to ensure effective implementation of WorkSafeBC and divisional strategies, policies, practices, and services
- Participate in divisional policy, practice, planning, and decision-making activities
- Promote teamwork and collaboration in achieving practice and service objectives and priorities; take appropriate action to modify plans and redirect activities to meet objectives and ensure quality decision-making
- Occasionally perform the role of manager, Client Services in an assigned area
Is this a good fit for you?
We're looking for people who can:
- Provide leadership and direction to management teams in determining priorities and implementing quality initiatives
- Influence managers and staff to achieve objectives
- Establish and maintain effective working relationships with senior management, peers, stakeholders, and professional contacts and associations in order to achieve goals and work as part of a team
- Plan and schedule work, develop realistic action plans, and manage time effectively often while having to be sensitive to other priorities, time constraints, and resource availability
- Manage and lead projects from conception to completion
- Represent WorkSafeBC and the department to promote strategies and objectives within and outside of the organization
- Actively listen to apply interviewing and questioning techniques to gather and clarify information from a variety of sources
- Write and document complex information in a clear and concise way and communicate with confidence to make presentations at an appropriate level to the audience
- Encourage changes and improvements through creative problem-solving and innovation
- Independently make decisions and comfortably receive constructive feedback from peers and supervisors about writing style and policy and statutory interpretations
Your experience and educational background:
- A university degree and five years of adjudicative experience
- A university degree in law, public or business administration is an asset
- Sound knowledge of workers' compensation law, policy, and practices
We'll consider an equivalent combination of education and experience.
Important to know
Before we can finalize any offer of employment, you must:
- Confirm you're legally entitled to work in Canada
WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are.
As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:
- Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
- 4 weeks of vacation in your first year, with regular increases based on years of service
- Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
- Optional leave arrangements
- Development opportunities (tuition reimbursement, leadership development, and more)
Learn more: Find out what we offer.
Want to apply?
- Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
- Please note that we will be starting assessments prior to the closing date.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.