Job Description

WorkSafeBC

Support Analyst III

Reference: 038252

Duration: Permanent, Full Time

Location: Richmond

Deadline date: Oct. 10th, 2023

We're looking for experienced Support Analyst III to join our Technology Enablement and Support team to provide second level support and services to internal and external stakeholders for WorkSafeBC business applications and self-serve knowledge tools.

You'll be a technical resource to aid on system enhancement and project request as well as manage and resolve problems varying in complexity to ensure optimal business delivery to stakeholders.

How you'll make a difference: You will be using leading-edge technology and help connect British Columbians to healthy and safe workplaces - providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office.

• Provide business application support by answering business questions, working with other I&T departments to resolve issues, keeping customers informed on the problem status/resolution, and maintaining status information in the Service Management tool
• Educate and train customers on the use of business applications and self-serve tools and develop and provide end-user training and reference materials
• Contribute to and maintain self-serve knowledge bases
• Identify, analyze, and evaluate business system requirements
• Work on and/or lead projects and initiatives

We're looking for people who can:

• Solve problems and make decisions that have a moderate to high level of complexity
• Analyze information, anticipate and recognize problems and opportunities, creatively develop possible solutions, evaluate alternatives and, using sound judgment, make viable recommendations and decisions
• Prioritize, organize, and schedule people or tasks
• Develop action plans while being sensitive to time constraints and resource availability to meet project targets
• Lead, motivate, influence, and facilitate collaboration when working with team members with a variety of skills and knowledge levels
• Prepare and present complex information in a clear and concise manner both verbally and in writing to a variety of audiences
• Develop and maintain effective working relationships with management, co-workers, clients, and work teams
• Build positive and professional working relationships while managing and resolving conflict in sometimes challenging circumstances with frustrated customers.

Your background and experience

• Degree in Computer Science, Information Technology, or technology related discipline
• A minimum 4 years of related experience working in one of the following:
• - technology support
• - systems implementation
• - systems planning
• - knowledge management
• We'll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

Want to apply?

Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.

Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Please apply online at: https://rita.illicohodes.com/go/650db1895b9eb960447571c4/5c896da701536405b1f39fb3/en