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Enterprise Software Capital (ESC) Acquires Vancouver-based ResponseTek and Appoints New CEO
Wednesday, August 15, 2018Company Profile | Follow Company
Vancouver, BC, August 15, 2018--(T-Net)--ESW Capital, LLC, announced that it has acquired ResponseTek, a leader in enterprise customer experience management (CEM) software solutions.
Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe, Oceania and Asia.
The ResponseTek Listening Platform™ integrates customer experience data and reporting throughout the entire organization to improve customer satisfaction.
More than 90 percent of the ResponseTek client base has grown their CEM implementations into multi-channel solutions, achieving results that include:
ResponseTek will join ESW Capital's corporate family of more than 75 enterprise software companies, which has a global presence in over 45 countries.
Distinguishing itself in the software industry by being value driven and achieving its customers' strategic business goals, ESW Capital will implement with ResponseTek customers its Customer Success program, a proven method for aligning product development with customers' goals.
Kyle Ford, ESW Capital executive with more than twenty years of experience managing global companies for growth and profitability, has been appointed CEO of ResponseTek.
"We are delighted to welcome ResponseTek to the ESW Capital family," said Ford. "The ResponseTek philosophy and operation align with the Customer Success program — achieving its goals when the CEM program delivers business results to clients. The company's focus on creating long-lasting relationships is reflected in its 93% client retention rate, and we are honored to have the opportunity to build upon this outstanding reputation."
Terms of the acquisition have not been released.
About ResponseTek
We are global experts in customer experience management.
Our foundations are simple: We believe every customer has the right to be heard, and every employee wants to deliver a good customer experience. These beliefs have pushed us to be 100% focused on CEM software and services for the past 16 years. Our results are a testament to our expertise.
About ESW Capital, LLC:
Based in Austin, Texas, Enterprise Software (ESW) Capital has honed a finely-tuned methodology focused on buying, strengthening, and growing mature business software companies. By taking advantage of its unique operating and development platforms, ESW revitalizes its acquisitions for sustainable success while making customer satisfaction a top priority. ESW and its affiliated companies have been in the enterprise software space since 1988, and the group includes notable brands such as Aurea, Trilogy, Versata and Ignite Technologies. For more information, visit www.eswcapital.com.