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Alida Announces Spring 2021 Product Release for its CXM & Insights Platform with Focus On Complete View of the Customer
Friday, April 30, 2021Company Profile | Follow Company
Vancouver, BC, April 30, 2021--(T-Net)--Alida (formerly Vision Critical), creator of the world's first Customer Experience Management (CXM) & Insights Platform, today delivered its Spring 2021 product release, bringing to market new features across the Alida CXM & Insights Platform.
Enhancements in today's release enable its customers to better optimize customer experience (CX), product experience (PX), brand experience (BX) and employee experience (EX).
Riaz Raihan, President of Products & Engineering, Alida
"Today's release strengthens Alida's position as a CX leader," says Riaz Raihan, President of Products & Engineering at Alida. "Brands want to capture and visualize experience data to understand and action customer feedback in real time. We're thrilled to provide our clients with AI-driven analytics and deep integration of experience data (XD) and operational data (OD) to help them close the feedback loop with their customers. Alida is all about closed-loop experience management."
The Alida Platform has been strengthened to combine operational data sources with its own experiential data.
Three key integrations include.
The Alida Platform has new capabilities to manage customer journeys and automatically action critical responses.
Alida now also has enhanced visualization and analysis at all levels within the platform to drive better customer-centric decisions.
For more information on Alida's products and how they can help your organization uncover and action its customers' truth, visit www.alida.com/products.
About Alida
Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM & Insights Platform to turn customer truth into action.
For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida's unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.
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Alida (formerly Vision Critical)
Vancouver, BC (InfoTech)
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