Today's News

Leading organizations continue to select Alida as their customer experience provider

Vancouver, BC, August 22, 2022--(T-Net)--Alida, a leader in experience management, today announced continued momentum in product innovation, customer and partner growth, and regional expansions.

The company reported in arelease that it has met a number of milestones in the customer experience (CX) industry in the first half of 2022.

"We continue to see robust demand for our experience management platform as companies look to Alida to help them navigate the uncertain macro-environment and win in their markets," said Ross Wainwright, CEO at Alida. "Experience is the new competitive advantage and it is gratifying to be trusted by many of the largest brands to transform experience management to better serve customers and employees alike."

Alida (formerly Vision Critical) is hiring. View their Open Jobs

In H1 2022, over 50% of Alida's bookings came from expansion deals, according to the company. The company's Alida Partner Network has also grown significantly and now includes 41 international organizations, such as Verve, MIS Group, Motivus, and Keyrus.

Alida says it has won a total of 22 awards so far this year, including Best Workplaces 2022 from Great Place to Work® Institute Canada and Canada's Top Small & Medium Employers 2022.

The organization has also delivered over 20 intuitive products and 190 enhancements in just two years. In July 2022, Alida launched its most recent product, Customer Journeys, providing brands a unique and seamless approach to monitoring key engagement points between customers and their business.

Alida says it continues to invest heavily in its technologies and people by moving forward on a number of global expansion projects this year. These include expanding in Edmonton, Canada, selecting the Czech Republic as a new region of focus for Alida's growing R&D organization, and launching a state-of-the-art data center in Sydney, Australia to better serve customers globally.

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.

With the Alida Total Experience Management (TXM) Platform, leading brands like HBOMax, Adobe, Red Bull, and J.Crew turn their customer truth into action to power exceptional customer, employee, product, and brand experiences.