Symmetrics Appoints New CTO
Wednesday, October 3, 2007
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Vancouver, BC, October 3, 2007--(T-Net)--Symmetrics Business Intelligence Solutions Inc., a leading provider of reporting, analytics and performance management solutions for the contact center, announced today the appointment of Kerem Karatal, as the company’s new Chief Technology Officer. Kerem, a seasoned and highly experienced technology industry veteran, will have overall responsibility for the firm's research, development, and product management efforts. His responsibility includes spearheading the design and development of the next generation of products offerings, as well as continuing to evolve and enhance the current product nVISION Contact Center Performance Management solution suite.
“Kerem is a veteran software and technology manager who brings extensive technical skills and a broad range of experience and talent to our organization,” said Mark Cunningham, CEO of Symmetrics. “His hands-on experience in building and executing a product roadmap makes Kerem an invaluable addition to our team and a key player in our aggressive growth plans.”
Kerem brings over 12 years of experience in the software development industry. Prior to joining Symmetrics, he spent 5 years at Microsoft, where he most recently led the ISV platform for the Windows Vista Shell and Desktop Search. Before joining Microsoft, Kerem co-founded a Vancouver based software company called NCompass Labs Inc., which was acquired by Microsoft in 2001. Kerem joined Microsoft after the acquisition and shipped a Microsoft-branded version of their flagship product called Microsoft Content Management Server 2002. In the process of starting up NCompass Labs, he was also the brainchild behind the first ActiveX control enabled web browser, long before the term ActiveX was coined by Microsoft. A graduate of North Carolina State University, Kerem holds a masters degree in Electrical and Computer Engineering.
Kerem states, “Contact centers around world increasingly rely on business intelligence to better serve their customers. As the complexity of the requirements increase, building in-house solutions are becoming unfeasible. Symmetrics has a unique and visionary approach to address the needs of these enterprises based on the experience they gathered from an impressive list of customers. By joining the ranks of their savvy and experienced executive team, I am very excited about the opportunity to grow their already successful product line to be the most innovative and value-driven contact center business intelligence offering available.”
About Symmetrics Business Intelligence Solutions, Inc.
Symmetrics is changing the face of Business Intelligence for contact centers. The company develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. Symmetrics helps customers realize their visions by providing reporting, analysis and performance management solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce. www.symmetrics.net
© 2007 Symmetrics Business Intelligence Solutions Inc. Symmetrics and the Symmetrics logo are registered trademarks of Symmetrics Business Intelligence Solutions Inc. All other company and product names are trademarks of their respective owners.
For more information, contact:
Richard McElroy, Vice President of Sales & Marketing
Symmetrics Business Intelligence Solutions Inc.
Phone (604) 891.5566
Fax (604) 681.8514
richardm@symmetrics.net
Company Snapshot |
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Calabrio
Vancouver (InfoTech)
10-19 Employees In BC (20-49 Employees Total)
Founded: 1996
Symmetrics provides BI software and solutions that solve the problem of reporting and analyzing data from any system in the contact center. We have customers in every region in the world, and partner with leaders like Avaya, Cisco and many others.
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