A great opportunity to take the next step in your career
This position is responsible for:
- Acting as the first point-of-contact for all incoming calls and emails from Registries stakeholders (e.g. health authority users);
- Investigating incidents and requests;
- Maintaining data quality of the Client and Provincial Registries;
- Merging and unmerging multiple linkage sets;
- Providing tier 1 support (including response, resolution, and escalation of incidents);
- Setting up test data;
- Supplying business and technical expertise to stakeholders; and
- Testing the Registries applications (including setting up and manipulating test data).
Job Requirements:
- Degree in Information Technology/Information Management or other related field plus 6 months of related experience*; OR
- Diploma or Certificate in Information Technology/Information Management or other related field plus 1 year of related experience*; OR
- Other relevant combination of education and/or 2 years of related experience* may be considered.
*Related experience includes the following:
- Providing support to stakeholders for business applications/services.
- Working in a team-environment.
- Researching and executing solutions based on online guides and tutorials.
Preference may be given to applicants with the following:
- 6 months experience training or mentoring staff.
- 6 months experience answering inquires over the phone or email.
- At least 2 years of experience accessing and updating database information; checking database data quality and correcting as needed.
- At least 2 years of experience gathering, clarifying and confirming client information.
For questions regarding this position, please contact Al.Cassidy@gov.bc.ca.
About this Position:
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Metis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.