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Position Highlights:
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are reliable and dependable, we welcome you to apply for this exciting opportunity.The Insurance Information Services Division is currently looking for an Intermediate Business Systems Analyst to join our Insurance applications team. In this role, you will assist the business in the investigation and remediation of issues. In addition, the position may lead small to large-scale applications related projects.
Specifically, you will:
- Document systems and acceptance criteria based on business requirements.
- Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and remediation.
- Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables.
- Coach on defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and communicate resolution.
- Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need.
- Provide data to the business stakeholders for review and remediation.
Position Requirements:
This position will require someone who has 3-5 years of hands-on experience in Business Systems Analysis or a combination of relevant post-secondary education and related experience. The ideal candidate will possess the following qualifications:
- Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions.
- Intermediate experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow) and process mapping tool (e.g. Visio).
- Demonstrated knowledge of different requirement gathering techniques and hands on experience with UI and design principles, functional and non-functional requirements.
- Experience conducting impact analysis in an enterprise environment.
- Working experience with Agile methodology.
- Ability to translate technical terms and requirements for non-technical people.
- Experience in facilitating/leading small to large cross functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of small initiatives.
- Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
- Experience with different testing techniques.
- Experience performing production support including incident, problem and change management.
- Understanding of software development lifecycle (e.g. build and release management, migration methodology).
- Ability to work without supervision and in a cross-functional team environment.
- Experience in supervising and mentoring junior BSAs.
- Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and SharePoint is an asset.
Position Information:
What we offer:
- We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments.
- Engaging Culture: We promote an inclusive and diverse work environment.
Only candidates legally entitled to work in Canada will be considered for this position.
Please note only those legally entitled to work in Canada at present will be considered for this position.
About us:
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
- Resident - you will work at your primary in-office headquarters on all scheduled workdays.
- Hybrid 8 - you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
- Hybrid 10 - you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
- Mobile - you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.